Job Information
Lumen Lead Business Process Analyst - Work from Home in Utah
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Role
The Business Systems Solutions Analyst will be responsible for production support activity within various business applications including, but not limited to Salesforce.com, VLocity, Tablaeu, DocuSign, AdobeSign, & Microsoft Dynamics CRM. Qualified candidates will have strong understanding of system process as well as developing an expert knowledge of business practices. Individual will be expected to collaboratively work with business users for issue resolution and to provide guidance on best practices. This role will be responsible for evaluation, tracking, & analysis of business/systems, work & processes to monitor for transformation needs. The individual will also be responsible for setting up system reporting solutions based on the needs of the business.
The Business Systems Solutions Analyst will manage digital transformation projects, perform data migration, & data analysis. A strong candidate will have Salesforce.com Administration knowledge/experience. The candidate will have a strong working knowledge of SAFe/Agile methodologies and lean project management principles. The role will interface with sales teams, support teams, subject-matter experts, and management to collaborate initiatives. Individual will identify full business value, gather requirements, identify scope, develop/deliver solution, & hand-off to business process owners during the project lifecycle; organize and lead project status and working meetings; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects
The Main Responsibilities
Maintains Production support for Business Systems: Salesforce.com, AdobeSign, Microsoft Dynamics CRM & others
Using broad sales operations & business knowledge to identifies issues, opportunities, & recommends solutions to improve productivity, efficiency, process flow & user experience
Strong analytical, planning, and organizational skills with an ability to manage competing demands
Acts as subject matter expert for customers & sales employees
Provides analytical support to evaluate organizational efficiencies
Uses creative approach to problem-solving
Ability to focus on details while maintaining overall deliverable goals
Uses Strong understanding of systems & development process to apply SAFe/Agile methodologies and lean project management principles to guide system transformation initiatives to completion
Designs/develops complex system transformation solutions
Requires excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels
Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects
What We Look For in a Candidate
Required
Bachelor's degree equivalent education and relevant experience
6+ years of related experience
Expert Salesforce.com administrative knowledge
Agile methodologies experience
Strong Data analytics skills
Microsoft Excel expertise
Excellent Communication & Collaboration Skills
Preferred
Master's degree
4+ years of related experience
Salesforce Admin certification
SAFe/Agile certification
Requisition #: 240019
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.