Humana Experience Strategy & Transformation Lead in Salt Lake City, Utah
The Experience Strategy & Transformation Lead enhances the consumer experience by architecting experiences and building capabilities that will positively impact our customers. The Experience Strategy & Transformation Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Experience Strategy & Transformation Lead leads transformations and experience improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company's core businesses. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Bachelor's degree and 8+ years of technical experience, or equivalent
2+ years of project leadership experience
Quantitative and qualitative analysis experience, with the ability to drive to trend identification and actionable insights
Data Driven, strong business acumen and analytical skills
Ability to collaborate with multiple market leaders, and interact with senior leadership internally and externally
Strong work ethic, detail orientation and passion for excellence
Ability to identify, structure and solve business problems
Exceptional, organizational, interpersonal, written, and oral communication and presentation skills
Creative, articulate professional who can help introduce, develop and promote new business ideas into the company vision
Experience handling escalated issues
Self-Starter, works well without direction & can lead own work
Comfortable coordinating external development and highly matrixed resources within the CDO/Humana
Commitment to making a difference through, innovative thought & strategic thinking
Project Management/Process Management experience preferred
Healthcare experience, either in the managed care or provider spaces. Direct experience in the healthcare technology industry preferred.
Master's Degree in Business Administration or a related field
Experience with leading direct reports and cross-functional teams.
Interview Format:As part of our hiring process for this opportunity, we may use an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you may receive an email correspondence inviting you to participate in a Montage Voice/Text interview. In this interview, you will listen/read a set of interview questions over your phone or computer and you will provide recorded/typed responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded/text interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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