Smartsheet Director, Solution Services in Salt Lake City, Utah
Director, Solution Services
As the Director of Solution Services you willlead and inspire a team of Solution Implementers by way of leadership infrastructure of Managers and Sr Managers. Solution Services is the high-velocity delivery arm of Professional Services using pre-packaged offerings in a fixed fee structure.You willmanage all operational and financial aspects of the Solution Services department. In addition to managing full business operations,you will haveresponsibility for business development, process review / improvement / creation, work qualities, andbe intentional in developing and leadingfuture leaders of the organization.
You willbe responsible to the business through meeting financial / operational plans, hiring to plan, and development of resources.You willalso translate the Professional Services vision into a strategy for growth. In addition to managing the business,you willdevelop and refine packaged offerings, reduce friction in the sales process allowing for full-self service sales, and develop operational practices that allow for accelerated time to value whilst capitalizing on economies of scale.
You will report to theSr. Director of Professional Services and be located at one of Smartsheet's corporate offices or in the field.
Hire, develop, and directly manage qualified Sr Managers and Managers
Manage departmental budget and authorize expenditures
Coordinate development of standardize documentation and resources for reporting performance and recommendations
Work with Sales leadership for ongoing programs
Provide collaboration and support on all strategic business planning in preparation for expansion, consolidation, new service offerings, and other business owner decisions that are presented
Review and monitor all quarterly reporting on practice financial and statistical performance, opportunity analysis and budget vs. actuals performance
Research industry trends and keep the team current on industry changes
Provide services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software+services)
Help make connections with potential external partners
Leverage contingent labor resources within the resource mix to service engagements
Work together with the Operations group to implement best practices
Travel occasionally to meet with customers
4-year undergraduate degree from an accredited university
Prior P&L experience
Excellent client management skills and the ability to work with customers in both pre- and post-sales environment
Strong leadership, business development, organizational, team management,communication(verbal, written, andpresentation),and interpersonal skills
10+ years workingin a software services,and/orProfessional Services, leadership capacity
Demonstrated successin solutioning, selling, and delivering solutions
Demonstratedproficiency inleading and managinghigh-velocity mixed-model environments
Proven successpartnering across departments
Excellent customer engagement, solution visioning,and problem solving skills
Perks & Benefits:
100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) Equity with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Matchto help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
15 days PTO to start, plus Flexible Sick Leave
Teleworking options from any registered location in the U.S. (role specific)
Up to 24 weeks ofParental Leave
Personal paid Volunteer Day to support our community
Opportunities for professionalgrowth and developmentincluding access to Audible for Business and LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and yourownpersonal Smartsheet account
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed tofosteringan inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected statusin accordance withapplicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, westriveto build an inclusive environment thatencourages, supports, and celebratesthe diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive,effective, and honest. You're encouraged to apply even if your experience doesn't precisely match ourjob description—if your career path has been nontraditional,that willset you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to beinnovative—join us!