Acxiom LLC Decision Support Analyst in Salt Lake City, Utah
• A Decision Support Analyst assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes. In addition, you will assist clients with business solution definition as well as campaign management by fully understanding details of the client's data and Acxiom's marketing capabilities, ensuring the clients receive accurately segmented, cleansed, formatted and ready-to-market data. You will execute and analyze decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction, and cost effectiveness. You will provide data, analysis and recommendations to support various technical operations and ensure client satisfaction as well as research, trouble shoot, administer application administration, and conduct application user training
This opportunity is open to remote candidates.
What you will do:
Executes marketing campaigns which may include, but are not limited to, the creation of campaign specifications, using a campaign management tool to generate the segmented audience, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
Develop, maintain and improve client relationship through client communications. May have campaign and/or reporting specialty and may be point of contact for some or all client campaigns
Provide data, analysis, and recommendations to support multiple technical operations and assure client satisfaction
Provide consultation, support, communication and training to teams and clients on campaign management tools and/or processes. Liaisons with multi-channel partners, providing question support and new set up for transfer and encryption
Participate in improvement process for existing solutions such as solution, tool and process changes
Responsible for application administration. Identify, recommend and document changes or makes appropriate changes to campaign flows. Construct and/or improve data documentation as needed and change process for clients through established procedures
Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drives and shares standard methodologies, adoption of standards and lessons learned with internal Acxiom teams and the client
Maintain domain expertise in designated accounts and processes
Ensure compliance with established procedures, project requirements and service level agreements through audits and best practices
What you will need:
Bachelor's degree or a minimum of 5 years of related experience or equivalent work experience
Campaign management experience
Strong understanding of relational database design and application
Understanding of best practices, framework, and design principals in at least 2 of the following areas: SQL, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX/LINUX
Specific Knowledge of Unica (Campaign Management) (End User)
Knowledge of Information Technology practices
Specific industry knowledge
Demonstrate ability to own/drive communication with clients and internal stakeholders. Answering complex questions, resolving issues, conducting research for client marketing team; including marketing management
Attention to detail
Excellent verbal and written communication skills
What will set you apart:
- Experience with other Campaign/BI tools (Adobe/RedPoint/Aprimo/Tableau/Business Objects, etc.)
We believe in creating an awesome workplace where associates feel engaged and want to come to work every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance, even when our associates are at work. As a part of our team, you will join a fast-moving, dynamic, “get stuff done” culture where we prioritize progress over perfection and empower our people to do their jobs. You will always be guided to do what’s right, legally and morally for our customers. At Acxiom, we believe in exceptionalism. We don’t aspire to be mediocre, good, nor even great – we intend to be the absolute best in everything we do.
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Who is Acxiom?
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.
Attention California Applicants: Please see our California Consumer Privacy Act notice here (http://www.interpublic.com/ccpa-privacy-notice/) .
Attention Colorado Applicants: This position is not located in Colorado but applications for remote work may be considered. For information about this role under CO Equal Pay Law, please contact firstname.lastname@example.org
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