AMAZON.COM SERVICES LLC Datacenter Operations Manager in SALT LAKE CITY, Utah
About the Role Twitch is a leader in the world of streaming media. We are expanding our infrastructure management team and are looking for a technology manager with experience in people management, technical understanding and the drive and vision to take Twitch datacenter operations to the next level. You have experience managing people with varying skills, tracking and controlling budgets, creating strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. Basic Qualifications You Will: * Manage a diverse global team of data technicians with varying skills * Manage and deliver deployment and augment projects throughout the globe * Prioritize and assign trouble tickets to datacenter technicians and operators * Manage daily ticket queue * Respond to high severity incidents * Coordinate change management resources * Guide, train and educate data staff on the best practices related to all service owner issues * Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs * Provide weekly report to the Datacenter Manager * Maintain the on-call schedule coordinating absence and vacations * Recruit and train data technicians to ensure appropriate staffing levels * Host weekly staff meetings * Write and deliver performance reviews for staff Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.