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Job Information

Vivint eCommerce, Sr. Manager in Provo, Utah

Job Description

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We:

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company ’s World’s 50 Most Innovative Companies for 2017.

The Role:

As an eCommerce Program Manager you will be responsible for delivering profitable revenue growth through Vivint’s online store targeted at existing customers. You will be viewed as the business owner tasked with both the strategic direction and execution of all merchandising and promotional levers to deliver on financial targets. You will partner effectively with multiple groups including marketing, communications, technology, supply chain and others to ensure seamless execution of the eCommerce strategy. You will also partner with the broader revenue team to support key cross functional growth initiatives.

What you will be working on:

  • Utilize all merchandising levers to drive revenue growth in the eCommerce channel, including promotions, pricing, availability, and shopping experience

  • Continuously monitor key performance indicators for the eCommerce store and maximize opportunity created by improving metrics or take corrective action to prevent declining metrics

  • Partner with Vivint Technology team to continually enhance the experience and performance of the eCommerce store

  • Partner with data and analytics teams to better understand customer behavior and translate that into improved updated eCommerce strategy

  • Communicate effectively with all key stakeholders including communications, marketing, customer experience, operations, and supply chain to ensure awareness and alignment for all merchandising and promotional campaigns

  • Identify and implement needed process improvements across Vivint required to support eCommerce growth

  • Act as a strategic thought partner and program manager for other revenue initiatives through channels outside of eCommerce as needed and bandwidth permitting

    What you look like:

  • You take ownership for the sales performance of the eCommerce store

  • You a pply critical thinking, rigorous analytics and a hypotheses driven approach to identify areas of opportunity to drive profitable growth

  • You are proactive and action oriented to execute on all opportunities

  • You thrive in a cross functional and collaborative environment

  • You leverage your retail expertise and competitive analysis to identify trends that you can you take advantage of

  • You will effectively communicate your ideas and insights whether it’s to an executive, a product manager, or an intern.

  • Dynamic and adaptable – you don’t mind switching gears and focusing on a wide variety of projects.

    Minimum Qualifications:

  • Bachelor’s degree required

  • 3-5 years of experience in a merchandising, buying, and/or eCommerce role

  • 2+ years of project management experience

  • Strong data and analytics experience

  • Self-starter, coachable, detail oriented, organized, driven

  • Experience in working with and building relationships with leaders in an organization.

  • Ability to work in a fast-paced environment, meet deadlines, and own projects from start to finish.

    Why Vivint:

  • Paid holidays and flexible paid time away

  • Employee pricing on smart home products

  • Casual dress code

  • Medical/dental/vision/life coverage

  • Onsite health clinic

  • 401(k) Plan & Matching

    What We Stand For:

Honesty and Integrity Come First

Do the right thing

Customer Obsession is Our Advantage

A relentless passion to serve the customer

Innovation is Essential

Today’s innovation is tomorrow’s lifeblood

We Win Together

Individuals win games: teams win championships

Exceptional is Expected

Talk is cheap: create value, not just motion

We Give Back

Helping people is core to our DNA

Find out more about what it's like to work here:

Behind the big orange logo: an inside look at Vivint Smart Home (https://www.ksl.com/article/46306469/behind-the-big-orange-logo-an-inside-look-at-vivint-smart-home)

Why Vivint Smart Home is One of the Most Innovative Companies

Vivint's Culture (https://www.vivint.com/company/careers/culture)


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

responsible for driving profitable growth.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of "America's Best Employers," the Forbes 2019 list of "America's Best Employers for Diversity" and is one of Fast Company’s World’s 50 Most Innovative Companies. The company is the largest tech employer in Utah, the state’s #1 patent company and a certified Great Place to Work. For more information, visit www.vivint.com.

Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.