Global Payments, Inc. Manager, Salesforce Practice in Lindon, Utah
As a key member of our Value Stream for Business Services Portfolio Strategy Team, works closely with members of the PST to develop strategic vision and goals, allocate resources for an optimal ROI, identify areas of improvement, and keeps the Salesforce system aligned with the organization’s broader strategy. Manages a team of Salesforce Administrators.
Create highly capable, high performing team within the Salesforce practice
Define skill development plans for each team member
Conduct performance evaluations for each team member
Recruit new team members as needed to fill open roles
Provide technical and strategic leadership to team members
Ensure all team members maintain and obtain Salesforce.com certifications to achieve strategic goals and project objectives and validate skill sets
Apply the appropriate approach to manage portfolio prioritization conflicts, able to influence others and be objective to resolve the conflict to enable the delivery of the portfolio
Facilitate discussions and create buy in into the decision making process to facilitate implementation of decisions and ensure delivery of projects and portfolio on time and budget as agreed
Practice Area Development (30%)
Act as a thought leader for the Salesforce practice
Ensure that specializations and certifications are acquired in order to maintain and advance the skill level of the Salesforce practice
Provide ongoing training and coaching to the Salesforce team
Create and communicate a vision for the practice to team members as well as others within the business
Create goals, metrics, and related success metrics and communicate progress against them
Project Delivery (30%)
Generate, maintain, and track to project budgets and schedules
Evaluate and improve the delivery framework and tools as needed to support portfolio and project delivery.
Act as a point of escalation for technical questions and assist team in solving them
Apply different approaches ie. situational leadership with teams and individuals that are appropriate to the circumstances to enable project delivery
This list is not all-inclusive as additional duties may be assigned by the supervisor.
3 years experience directly managing a team
3 years Salesforce experience
5 years experience directly managing a team
5 years Salesforce experience
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
Why Work for Global Payments? (https://www.globalpaymentsinc.com/en-us/company/careers)
Corporate citizenship is fundamental to our values
Real opportunities to grow professionally
Collaborative, friendly work environment
Relaxed, casual dress code