AAA Northern California, Nevada & Utah Manager, MSC Sales and Service in Clearfield, Utah
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.
Why Work For Us?
Benefits – Medical, Dental, Vision, wellness program and more!
401k Matching – $1 for $1 company match up to 6% of pay
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams
Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
Forecasts staffing needs and maintains staffing pipeline through active recruiting.
Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
Ensures compliance with AAA policies, procedures, standards and regulations.
Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).
Strong business acumen skills
Strong written and verbal communication skills.
Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
Knowledge of AAA products and systems (Preferred)
Education & Experience / Licenses & Certification
Sales and/or service experience
Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
Property and Casualty License (Preferred)
Bachelor’s Degree Preferred
High School Diploma or GED
Valid Driver's License
Bi-lingual communication skills (Preferred)
Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
Work Environment/Physical Requirements
Entire work time is conducted in an office setting
Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.
Must be able to understand and follow complex instructions
Innovation. It’s what motivates and drives our 4,200 Team Members as the key to enhance Member value, employee satisfaction, and our future success. We have a 117-year history of service, creating Members for life. We generate $4 Billion in annual sales and serve nearly 6 million Members across 7 states. A3 is our Innovation Lab, where we have launched GIG Car Share, GoMentum Station, AAA CarConnect, AAA House Manager, and the first Autonomous Shuttle. If innovation and purpose are what you’re looking for, journey forward with us.